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Privacy Policy

Tri3Sports.ca Online Privacy Policy

For each web visitor to our web site, our server recognizes the domain name. We collect information on which pages consumers access or visit for the sole purpose of improving your shopping experience and making improvements to the site.

Orders placed with Tri3Sports.com are encrypted, using SSL Technology. Our site uses a Verisign digital certificate. With Verisign and SSL Technology, information sent via the Internet is encrypted to protect access to communications and transactions.

For people who make purchases, e-mail addresses are collected and used to notify customers about Specials, site improvements and upcoming events. Tri3Sports.ca does not give out your personal data but retains the right to do so in the future. If you do not wish to have your e-mail address on our e-mail list, please let us know by sending us an e-mail to the above address.

If you supply us with your postal address, you may receive mailings from Tri3Sports.ca regarding new products and services. If you do not wish to receive these mailings, please let us know by sending an e-mail, calling, or writing to us at the above address.

We will not share any of your personal information with any company. We do reserve the right to share general demographic information with our current or potential suppliers.

Shipping

Shipping & Handling

 

UPS

UPS

UPS

Weight (lbs)

Ground*

3 Day*

2nd Day*

0-1

$7.33

$10.85

$13.65

1.01-2

$8.02

$11.95

$15.15

2.01-3

$8.54

$13.45

$16.85

3.01-4

$8.89

$14.65

$18.65

4.01-5

$9.24

$15.85

$20.55

5.01-6

$9.47

$17.15

$22.75

6.01-7

$9.75

$18.45

$24.85

7.01-8

$10.21

$19.75

$26.85

8.01-9

$10.67

$21.05

$28.95

9.01-10

$11.19

$22.35

$30.95

10.01-11

$11.76

$23.65

$32.85

11.01-12

$12.39

$24.85

$34.65

12.01-15

$14.25

$28.75

$39.55

15.01-20

$17.33

$34.25

$48.55

20.01-25

$20.43

$40.05

$57.55

25.01-30

$23.46

$46.35

$66.55

over 30

$24+

$48+

$67+



*The UPS rates shown on the above shipping chart are approximate - actual charges may be slightly more or less than what the chart shows. Shipping is based on weight and your shipping zip code and will be calculated at time of checkout. If you would like a more accurate shipping quote before getting to checkout, you can email Customer Service at Customer Service or call 604-931-8690

Shipping and Handling Policies

  • General
    If you supply an insufficient address (i.e. no apartment or suite number) and your package is returned or we are assessed an additional fee from our shipper to deliver your package you be held responsible for all charges. If any items are not in stock, you will be contacted to let you know of the delay. Items do occasionally sell out before a new shipment is received. TriSports.com does not cover or upgrade shipping if contact is made within a reasonable amount of time.

  • Ground: no Saturday deliveries**
    UPS Ground is the least expensive option for orders over 2 lbs. This option is insured, trackable and guaranteed. Orders may take 24-48 hours to process, though most ground orders ship the next business day. If any items are not in stock, you will be contacted to let you know of the delay. Items do occasionally sell out before a new shipment is received. TriSports.com does not cover or upgrade shipping if contact is made within a reasonable amount of time. This option is not available for orders to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands or Guam, to APO/FPO or P.O. Box addresses, or for international orders (except Canada). Please see figure below for approximate time in transit via UPS Ground.

  • 3rd Business Day Delivery: no Saturday deliveries**
    Via UPS. This option is insured, trackable and guaranteed. If all items are in stock, orders received by 10 am will ship the same day. If any items are not in stock, you will be contacted to let you know of the delay. Items do occasionally sell out before a new shipment is received. TriSports.com does not cover or upgrade shipping if contact is made within a reasonable amount of time. 3rd Day is actual shipping time, not processing time. Some areas are only 3 days from us via UPS ground, so you may want to look at the time in transit chart above before selecting this option. Due to the size of boxes necessary to ship some oversize items (including, but not limited to, bike cases, bike pumps, wheels, complete bikes, some tri bags, and large orders that require a large box to ship), some 3rd Day shipping charges will not be accurate and will have to be calculated using dimensional weight. We will contact you to let you know of the additional charges as quickly as possible. This option is not available for orders to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands or Guam, to APO/FPO or P.O. Box addresses, or for international orders.
  • 2nd Business Day Delivery: no Saturday deliveries**
    Via UPS. This option is insured, trackable and guaranteed. If all items are in stock, orders received by 10 am will ship the same day. If any items are not in stock, you will be contacted to let you know of the delay. Items do occasionally sell out before a new shipment is received. TriSports.com does not cover or upgrade shipping if contact is made within a reasonable amount of time. 2nd Day is actual shipping time, not processing time. Some areas are only 2 days from us via UPS ground, so you may want to look at the time in transit chart above before selecting this option. Due to the size of boxes necessary to ship some oversize items (including, but not limited to, bike cases, bike pumps, wheels, complete bikes, some tri bags, and large orders that require a large box to ship), some 2nd Day shipping charges will not be accurate and will have to be calculated using dimensional weight. We will contact you to let you know of the additional charges as quickly as possible. Additional charges apply for shipments to AK, HI, Guam, PR and VI (2-day delivery) and will be calculated at checkout. This option is not available to APO/FPO and P.O. Box addresses or for international orders. Next Day Delivery also available. Email Customer Service or call 888-293-3934 for exact rates.

    If a backorder causes your order to be sent in more than one shipment, you will only be charged shipping once, for the entire price of the order. We pay UPS Ground shipping on all shipments following the original order (excluding international orders and orders using a discount code).

    Separate charges apply to overweight/oversized items like bike boxes, wheels, trainers and workstands or other large boxes.

    **Saturday delivery available for an extra charge on Next Day deliveries only.  Please contact Customer Service by phone at 1-604-931-8690 or by email at Customer Service for further information.

  • International Orders
    NOTE: Tri3Sports.com will not ship any food items, drink mixes, or nutritional supplements to international addresses. This is due to the ever-increasing strictness of customs in many countries which results in many packages being returned to us as undeliverable due to ingredients in the aforementioned items. We apologize for any inconvenience this may cause.

    THERE IS A $5 HANDLING FEE ADDED TO ALL INTERNATIONAL ORDERS DUE TO THE EXTRA TIME NEEDED TO PROCESS THESE ORDERS.

    For us to correctly process your international order, you may be asked to provide additional identification. You will be contacted by email in regards to these requirements. We understand that some of these procedures might feel restrictive, but due to the high risk of fraud with international orders, we have had to implement these procedures. We only accept American Express, Paypal or wire transfer for all orders over $500.00.


    Tri3Sports.ca offers 2 options for international shipping - FedEx International Or UPS Express (usually 3-7 days) and International Economy Airmail (usually 1-2 weeks, though it can take up to 6 weeks). International Economy Airmail (IEA) is limited to a max order value of $300. If your order is above that amount, please select the express option. Occasionally, the FedEx shipping amount listed on your order may not be accurate due to the dimensions of the package. In this case, we will attempt to contact you to make you aware of any additional charges, but if we do not receive a reply within 1 week, we will cancel the order. Please contact Customer Service by phone at 1-604-931-8690 for more information or if you have questions. Only the FedEx shipping method is trackable, however, both methods are insured. Please note that international orders may take a few extra days to process because there are extra steps involved.


    International customers are responsible for all applicable duties and taxes. Please check with your local customs office for detailed information. Customs, import duties (if any) and local taxes are assessed when the package arrives in your country. These additional fees are the responsibility of the recipient. It is our policy not to lower values of goods shipped. If you or your country's customs rejects your shipment, or your package is deemed as undeliverable by the shipping company for any reason, we will refund you for the refused items; however, you are responsible for your shipping charges plus any other fees that may apply. If additional fees do apply, they will be taken out of your refund. If you feel the error is due to a mistake on the part of the shipping company, you will have to speak with them directly about getting your fees refunded.
  • Tax Rates
    We are required by law to collect provincial sales tax from British Columbia residents and from any order being shipped to an BC address (7%).

    Tracking Shipments

    Call our Customer Service number (1-604-931-8625) or email Customer Service and give your order number. If your order was shipped via UPS or Canada Post you can track it from their website with your tracking number.

    • Guarantee Tri3Sports.ca guarantees 100% satisfaction with every product we sell. If an item does not meet your expectations and it is unused, just send it back within 30 days and we will promptly replace, refund, or credit your account - whichever you prefer (unless a closeout item, then store credit is issued). If a product has been used you must get a return authorization. We look at used items on a case-by-case basis, though our standard policy is to only accept returns on used items if there is a defect. After 30 days, we will accept returns on items with defects only. Please see Returns & Exchanges below for more details.

    Price and Payment Policies

    Tri3Sports.ca Price Protection Plan: If there is a Canadian or US nationally advertised price that is currently available on the same item you want from our catalog, this becomes your new Tri3Sports.ca price.
    Please note the following on Items advertised in the USA:
    1. US prices will be converted at the current bank exchange rate
    2. Some items that are not covered under NAFTA will have import duty that you would otherwise be charged when ordering from a US supplier. We will advise you of this amount separately if is applicable.
     
    We will gladly match prices on our competitors' close-outs and sale items as long as the products are the same model year and are still available, and they are still honoring the prices. When purchasing online, go to the "contact us" page and send us an email. Please include each item, the price and where you saw the price, including URL if it is a web site, or the edition of magazines or catalogs. Each price is subject to verification (Please note: price matching is not valid with other offers/discounts). We do not price match shipping charges. We reserve the right to decline to price match an item at our discretion. We do not match other retailers' percent off sales! We will only price match with other authorized dealers of the brand you wish to match.

    We protect you against our own products going on sale! If we put an item you have purchased on sale within 30 days of when you ordered it, we will give you store credit for the difference. You must contact us for this to happen...it is not an automatic process! Contact must be made while the item is on sale.

    Availability: All products are subject to availability and prior sale. All prices appearing on the website are subject to change without prior notice. Tri3Sports.ca is not responsible for printing errors or other errors appearing in our website. All orders are subject to acceptance by Tri3Sports.ca.
     
    Notice: Some suppliers suggest retail prices, so you may also see "suggested" or "Sugg" prices for reference only to give you an idea of retail store prices for items we think are comparable to ours.

    Website: Prices on our website are in effect until they are removed from the page unless otherwise noted. Clearance items have limited quantities, sizes/colors may no longer be available. There may be a delay between the time an item sells out and when it is removed from the website. We will make every effort to contact you quickly if an item has sold out.

    Payment: Our catalog prices are in CDN currency. You may use MasterCard, Visa or mail us a money order or personal check drawn on Canadian funds (personal check orders will be held for 10 business days to ensure the check clears - to avoid this hold, you can send a cashier's check or money order). If a credit card is declined due to lack of funds or because a billing address provided does not match what your credit card has on file, we will contact you within one business day. If we do not receive a response within one week from contact, your order will be cancelled.

    Special Orders: We can make special orders for our customers; however, please note that all special orders are final sales. If it is an item we do not normally stock, then it is not something we can accept on return. Please make sure that you know exactly what you need if placing a special order. No discounts can be taken on special orders.
     
    Discounts/Coupons

    If you have a coupon or a discount code you will be able to use it when you check out and your discount will be displayed. Unfortunately, the store setup does not allow us to exclude sale/closeout items from the discounts. If you order a sale/closeout item, it will further discount that item. We will manually adjust your total if this occurs, as the discounts cannot be combined with any other sale offers. Please note that we DO NOT allow discounts on the following brands: QR, Zipp, HED, Kuota, Kestrel and Polar.


    Back Orders

    Due to limited availability of some of the products we sell, a particular item may be out of stock. This is noted when you checkout under the column heading "In Stock." If this causes your order to be sent in more than one shipment, Tri3Sports.ca will pay UPS Ground or USPS First Class or Priority Mail postage on all shipments after the first one (except on international orders and orders using a discount code). Our general policy on backorders is that if an item is due in within a few days, we will wait for that item to ship your entire order. If it is expected to take longer, we will contact you regarding the backorder with an expected date. Backorders will not be kept in our system longer than 3 months. If an item is delayed that long, your order will be cancelled.

    Returns and Exchanges

    All of our products have a 30-day guarantee. If you are returning an item, it must be in its original packaging and have its original tags. If a product has been used you must get a return authorization (the only exception to this is our "One Free Swim" policy with wetsuits). We look at used items on a case-by-case basis, though our standard policy is to only accept returns on used items if there is a defect. If requesting an exchange, we do cover USPS or ground shipping on the new item being sent to you (excluding closeout items and international orders), but you are responsible for all return shipping to our store. Please allow 7-14 business days to process your exchange/refund. If an exchange is needed sooner, please contact customer service for alternate options. Within the first 30 days, please follow these procedures to ensure a prompt replacement, refund*, or credit:
  • Using a good carton, return package via insured Canada Post or UPS (Tri3Sports.ca will refund actual shipping costs from UPS label or postage on damaged merchandise or mis-shipment).
  • Complete the returns form on the back of your packing slip. If you do not have your packing slip, please include a note stating purchaser's name, address and date of purchase.
  • Send returns to:
    Tri3Sports Triathlon Shop Ltd
    2608 St Johns Street
    Port Moody, British Columbia
    Canada V3H 2B6
  • We do not accept CODs
  • Keep a record of shipment until you have received credit or replacement merchandise.
  • If an item has a defect which does not appear within the first 30 days, please email Customer Service for a return authorization. We do reserve the right to turn down a return if the item appears damaged due to misuse. Some manufacturers require items be sent directly to them for repairs (wheels, wetsuits, etc.), so please contact our Customer Service.

    *Please note that our "One Free Swim" wetsuit policy allows you to try out your new wetsuit to make sure it's the proper fit. If the suit does need to be exchanged, we ask that you rinse it well in fresh water and leave it inside out until completely dry. After it dries, flip it right side out and wipe off any water spots. You can then send it back with all of its original packaging.

    The following two concerns will preclude you from receiving full credit for your suit:
    -Any tears or holes in the suit – fingernail or other.
    -Body Glide or body lubricant residue found on the suit.

    *Please note that there will be a 10% restocking fee on all returned bike travel cases, trainers, complete bikes, and wheels.

    *Please note that returns will be accepted on unopened Videos or DVDs only. If it has been opened, it can only be exchanged if the item is defective and only for another of the same Video or DVD.

    *Please note that all special orders are final sales. If it is an item we do not normally stock, then it is not something we can accept on return. Please make sure that you know exactly what you need if placing a special order.


    Our postal address is:


    Tri3Sports Triathlon Shop Ltd

    2608 St Johns Street

    Port Moody, British Columbia

    Canada V3H 2B6
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